Field service
Technicians record installations, inspections and repairs on their phone right at the customer’s home. Dispatch sees them immediately, the manufacturer has the full history of every appliance, and customers book their next visit in the app. We always start with you, even out on a call with your technicians.
Service records should not wait in a binder
When the record is created at the customer’s home, dispatch knows what happened before the technician leaves. The manufacturer has the full appliance history and the customer books the next inspection on their phone. We will show you a working prototype within 14 days.
What we build for you
We put the app together from parts that fit how your technicians really work. These have proven themselves in service.
Scan serial numbers instead of copying them
Technicians point the phone at the label and the app reads and checks the number. Nobody copies a sixteen-digit number from a sticker anymore.
The full history of every appliance
The last inspection, the end of the warranty and every repair, all under one serial number. Technicians and owners see the same thing.
Dispatch sees the work right away
Records from the field reach the system immediately, photos included, stored in the cloud. The back office approves warranty repairs and manages serial numbers.
Vaillant has the history of every appliance in one place
One of Europe’s largest makers of boilers and heat pumps. Service partners record installations, inspections and repairs in the mobile app at the customer’s home, and Vaillant sees them in its Infoservis system.
How we work
You usually get a working prototype within 14 days. We build the rest step by step, so your service never stops.
We ride along with your technicians
We follow a service call from the job assignment to the report and find where time and data get lost.
Working prototype within 14 days
Your technicians try the prototype to make sure the app fits their work before development starts.
Launch with a first group of technicians
We start with a few technicians in live operation, collect their feedback and fine-tune the app.
Rollout across your service network
We add more partners and connections to your systems, and we look after operations.
Frequently asked questions
Does the app work without signal?
We design the app with places without signal in mind, such as basements and boiler rooms. What needs to work offline we agree on at the start, based on where your technicians work.
Can you connect the app to our system?
Yes. We connect it to the system you already use, such as your ERP or CRM, and add only what is missing.
Where are photos from a call stored?
In the cloud, not on the technician’s phone. Dispatch sees them with the record right away, and they are not lost with the phone.
Can customers use the app too?
Yes. At Vaillant every appliance owner can download the app, see its history and book the next inspection in it.